Spapp Monitoring for:

Android

iOS

Newsletter

Troubleshooting for Spapp monitoring


Before you install the app

Install Spapp Monitoring
Unknown Sources From Android 8.0
Disable Google Play protect - without this the application may be uninstalled.


After you install the app

How to make sure that Spy Phone App’s activity is not interrupted - on some phones you have to whitelist Spapp Monitoring in order to not be killed by the inbuilt battery saver app. We also recommend that you activate the notification - step I.
How to enable notification and why
Enable Admin Rights - on last version of Android it can be disabled from settings without the PIN code.


Call recording issues

Check call recordings
One sided call recording - Your phone must support two sided call recording. If this is not supported, we will use the microphone to record one voice. Android 9 in general does not support two sided call recording.
Silent call recordings - If you have call recordings but there is no sound at all, check your Android version. If the target device is on Android 10 then this is a limitation. On some models with Android 10 this could be valid for Surroundings as well (if silent), on other models Surroundings are working fine even on Android 10.
Call recording files broken and can't be played - This issue is due other tracking/recording apps. Please uninstall any other such apps as Android doesn't support same process multiple times so there will be error for all such apps.


Surroundings issues

Surroundings monitoring quick guide
SMS commands troubleshooting


Social media apps issues

Enable notifications - In order to have incoming social media messages you need to enable notification.
Enable accessibility - In order to have outgoing social media messages and browser logs you need to enable accessibility.


Block features issues

Website blocker troubleshooting
Phone number blocker troubleshooting
Applications blocker troubleshooting - In order to enable apps blocking feature you need to activate the app usage
Alerts troubleshooting


Payment issues

Payment full guide