Surroundings Monitoring

Best Surroundings monitoring app

Surroundings monitoring guide

Install and shut down the task killers fro Spapp Monitoring

Surroundings monitoring is a tool that may help in many situations: - You can check if your kid is where he/she says is; - You can check if your employee is where he/she says is; - You can check if your kid is in danger in case is not answering his/her phone; - You can backup a quick meeting and many more. Spapp Monitoring is one of the best solutions when it comes to Surroundings monitoring and many more features.

Install Phone Monitoring and shut down the task killers quick guide

Phone Tracker is easy to install. However, there are few steps to not miss, such as the preparation steps. To be sure you do it right, please follow the full step-by-step install guide.

After you'are doen with the install we strongly recommend to disable the inbuilt task killers and to enable notification for Spapp Monitoring. That will allow the app to work properly in background and to not be interrupted or blocked by any other app. Just follow the steps for your model or steps from II. Disable Doze Battery optimization from make sure Spapp Monitoring activity is not interrupted article.

How to enable notification is in the same article, steps form I or even a more detailed article is specific on how and why to enable notification for Spapp Monitoring. Now your Surroundings monitoring is ready to use without any issues!

Surroundings monitoring quick guide

Spy App for Mobile Phone has 2 options for Surroundings monitoring :

1. Using sms commands;
2. Using internet commands.

SMS commands are available starting v7.0 of Spapp Monitoring, so it is 99.99% it is compatible with your target device even if this is an older Android smartphone. These were developed and added new commands with many new versions of the app. At the moment, Spapp Monitoring is at version 14.0 and there are 20 SMS commands. Some of them not available for any Android version due to its limitations.

Internet commands are available starting v.12.0 of Spapp Monitoring, so it is again 99.99% it is compatible with your target device. Interent commands are exactly the same as SMS comands. The limitations are valid for both kind of commands as the limitation is from Android, NOT our app.

Surroundings monitoring is one of the most used Live control feature for both, SMS commands and internet commands. What is the difference between SMS and internet commands? Here these are:

1. SMS commands are an actual SMS message sent to the target device from any device. The condition is to send the exact command set in your account settings. That means to take into account the space, the capital letters and so on. On some characters (usually the special ones, like a with a line or point on it from some languages) it can give some errors, so please use the basic ones when possible.
Internet commands are the same commands by sent from your account when logged in by clicking on the specific command.

2. SMS commands are visible starting Android 4.4 due to its limitation. However, you have the option to customize it with any word you want.
Internet commands are processed by the target device but not shown on it when sent, so always invisible no matter the Android version.

3. SMS commands can be sent anytime and this will be processed immediately.
Internet commands work only if there is internet on the target phone or it will start to be processed when the internet will be reconnected.

We usually recommend to use both Surroundings monitoring options but this is up to the user. Sometimes it is much easier to use just one option.

Surroundings monitoring troubleshooting

Surroundings monitoring is working on most devices, so if there is an issue, usually you just need to check a possible solution. Here are the most common problems with solution related to Surroundings monitoring:

1. "I just made a payment but the surroundings aren't working" - When you make a payment for Call recordings and surroundings (the full subscription or upgrade to full subscription) it need to be updated with the device. The settings updates is made automatically each 12 hours (if the device is connected to internet at that moment) or you can do it faster by restarting the app with internet ON (dial #12345678# and click on call -> accept -> exit). After the settings are updated you'll receive the new surroundings. For the old tries you'll still have the same message as these are working only for a valid subscriptions and the device "must know" there was made a new payment.

2. "I can not open my surroundings files" - First of all, please use VLC Player for recordings as this is compatible with most audio files. Secondly, do NOT use another recording app in the same moment as Android doesn't support 2 same processes at the same time. Even call recording and surroundings from our app can not be done in the same time. Usually it will record for the first started process.
If there are surroundings files but all the same size, that means you have another recording app, so please uninstall it and enable notification for Spapp Monitoring -SPAPP Monitoring.

3. "Surroundings monitoring is working fine, but the upload is done slow" - Take in mind that a surrounding is from 5 to 15 minutes, after it needs to be uploaded and just after you can see it online. If the target device has a proper internet connection then the upload should be done fast. However, in the best case scenario you'll need to wait about 16 minutes for the Surroundings monitoring process to be done and to upload. If the still not uploaded file persist for more than 1 day and, most important, it is also for other files (pictures or/and call recordings), then write to our technical support immediately. If it is just for surroundings, then please check your target device memory.
Another issue related to upload can be regarding your inbuilt task killers. This is why to make sure Spapp Monitoring activity is not interrupted article is very important.

4. "My Surroundigns monitoring is not working and I'm using SMS commands" - In this acse you probably did sent the command wrong. Here is what to check:
- Pay attention to uppercase/lowercase. If you do not follow this rule then the command will not be processed
- Pay attention to words spacing (do not leave any unnecessary blank space)
- Enter the exact content of the messages and do not include other extra signs or symbols
You also can switch to internet commands!

5. "I did all the steps but surroundigns still aren't working" - Your default codec is not supported by your phone. If that's the case, log in your account at https://www.spappmonitoring.com, click on Account (from the right menu), then click on Phone Settings and set Call recording codec to AMR_WB. For changing the recording to microphone,log in your account at https://www.spappmonitoring.com, click on Account (from the right menu), then click on Phone Settings and set Call recording to microphone. Press the Save button. Now restart the phone you are tracking (turn it OFF and then back ON), while the Internet is ON. Note: If you change the recording on microphone call recording could be 1 sided (if it was 2 sided before the change). On last Android versions it is already the case for most devices. If you have 2 sides conversation, usually enabling notificationa nd disabling the task kilelr must be enought in most cases but the devices are all different so in order to have it all from your Surroundings monitoring app you must try the settings as well.

If you have any other issue related to Surroundings monitoring or anything else related to Spapp Monitoring, don't hesitate to contact us to [email protected] or open a ticket from your account when logged in.

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Spapp Monitoring for Android
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