Alerts Troubleshooting
Q: How can I set alerts?
A: Use your account
Log on our website using your login credentials. From the “Available phones” list select “Alerts” for the phone you want to set alerts. Press on the “Add alert” button and type a keyword/phone number.
Q: How does it work?
A: Alerts only for SMS and Phone logs
If you have set an alert (such as a phone number) you will receive a new Alert every time when a log matching the criteria will be found on your “Phones” or “SMS” logs. The same mechanism applies if you will enter a keyword (eg drugs/ pornography etc).
Q: Can I set alerts for MMS, WhatsApp or any other log?
A: No
The alerts are working only for SMS/phone logs. As a result the alerts will not be displayed even if another log type (like MMS/ WhatsApp/ Facebook etc) is matching the criteria.
Q: How often do I receive alerts?
A: 24 hours
You will receive alerts once per day (at every 24 hours).
Q: Where do I find the alerts?
A: On your account and on your email address
On your account – the alerts will be listed under your account on the Alerts section. Here you will see all details (from/to, type, date and body) of the latest alerts.
On your email address – You will see a short list with the latest alerts. If you want to check all details you will need to access the Alerts section of our website.
Q: How can I unsubscribe from receiving notification on my email address?
A: Unsubscribe
If you don't want to receive notification Alerts on your email address anymore then use the Unsubscribe link and type your email address
Q: I can’t find the old alerts
A: Only the latest 100 alerts will be displayed
You will be able to see only the latest 100 alerts. As a result all older Alerts will be automatically erased from your account.
Restart my device vivo1609
Hi, We do not have a restart phone command.
I am not recieving any information for my device
Hi, we apologize for the inconvenience. You have to contact our support so that we can check your account
I have not received voice call and WhatsApp massage
Hi, We have to verify your account. Please contact our support team.
Is there a way to turn off all alerts temporarily without changing my settings?
Yes, you can turn off all alerts by muting them in your account settings. This will not affect your current alert settings and they will resume once unmuted.
Why am I receiving location change alerts even when no one is using the target device?
This could be due to incorrect GPS or location tracking settings on the target device. Make sure these features are properly configured and contact them if this issue persists.
Can I receive real-time screenshots when an app is opened or used on the target device?
Yes, this is possible by enabling the "Screenshots Alert" feature in your account settings.
Is there a way to preview my alert settings before saving them?
Yes, there is a preview feature in the "Alerts" tab of your account that allows you to see how your settings will work before saving them.
Can I receive alerts when the target device's internet connection is lost?
No, this feature is not available as it could potentially compromise user privacy and security. However, you can check the "Last Seen" status of the target device to see if it is currently connected to the internet.
Can I receive alerts when a SIM card is changed on the target device?
Yes, this is possible by enabling the "SIM Card Change Alert" feature in your account settings.
Are there different levels of sensitivity for alert triggers?
Yes, you can adjust the sensitivity levels for each type of alert trigger in your account settings.
Why am I receiving alerts for activities that were not triggered by my target device?
This could be due to a glitch in the system or incorrect settings. Contact the customer support team for assistance in resolving this issue.
Can I set up different alert settings for each device?
Yes, you can customize the alert settings for each individual device on your account.
Can I receive real-time notifications for alerts?
Yes, you can receive real-time notifications for alerts if you have enabled this feature in your account settings.
Why am I receiving duplicate alerts for the same activity?
This may happen if you have multiple devices linked to your account. Make sure to check which device is triggering the alert before assuming it is a duplicate.
How do I access alerts on Spapp Monitoring?
You can access alerts by logging into your Spapp Monitoring account and clicking on the "Alerts" tab.