Website blocker Troubleshooting
Q: What internet browsers can be blocked?
A: Default internet browser, Chrome and S-Browser
At the moment our application can block the Default internet browser, Chrome and S-Browser (default browser for Samsung Galaxy series).
Q: Is a notification displayed when Spapp Monitoring blocks websites?
A: Yes
A notification will be displayed (The website was blocked by SPAPP Monitoring) every time when an URL address will be blocked.
Q: What exactly can I block?
A: URLs and keywords
You can block a certain website (eg example.com) or certain words that may appear on sites (eg drugs / alcohol etc).
Q: How can I access another website if the current one is blocked?
A: Close the tab/ use the back button
You can access another URL address by closing the current tab or using the Back button (from the Internet browser or the physical one of the device) within 3 seconds.
Q: How can I block a website accessed with a different internet browser?
A: Block the browser
You can use the “Application blocker” feature in order to restrict access to a different browser (eg Firefox, Dolphin etc). This way you can let free access only to the supported browsers (Default internet browser, Chrome and S-Browser)
Q: How can I temporarily unlock websites?
A: Use your Unblock code
An unlocking code will be automatically assigned for each account.
How to find your unblock code: Access the “Web block” section of our website and navigate at the bottom of the page. Here you will see a notification with your unique unblock code (4 digits format).
Q: For how long will the websites be temporarily unblocked?
A: 15 minutes
The restrictions will be removed for 15 minutes. During this time you can access any website. After 15 minutes this permission will be removed and the websites will be blocked again.
Q1: A website is blocked but it still can be accessed
A: The settings haven’t been processed by the application
The new settings should be synchronized automatically within 12 hours (if the phone has an active internet connection). For a faster synchronization you can reopen the application or restart the phone (turn it off and on) while the internet connection is active.
Q2: A website is blocked but it still can be accessed
A: Close the private (incognito) mode
The websites will be blocked as long as you are using the standard mode (not private/incognito browsing). Therefore please stop private browsing.
Q3: A website is blocked but it still can be accessed
A: The unblocking password has been used recently
Please make sure that the unblocking code has not been used in the last 15 minutes.
If you have any other question don't hesitate to contact us
Merhaba,aboneliğim güncel olmasına rağmen program çalışmıyor.sebebi ne olabilir.
Hi, It could be because the inbuilt task killers or because the app was uninstalled. You have to contact our support team.
Will using keyword alerts with Spapp Monitoring impact my data usage?
Keyword alerts are sent through an internet connection and may use a small amount of data, but it should not significantly impact your overall data usage.
How do I know which categories of websites are being blocked with Spapp Monitoring's category filtering feature?
You can view which categories have been selected for blocking through your account dashboard under the "Category Filtering" tab.
Can I use Spapp Monitoring's website blocking feature without also using its other monitoring features?
Yes, you can choose to only use the website blocking feature on Spapp Monitoring without utilizing the other monitoring features.
Can I use Spapp Monitoring to block websites even if I am in a different country from the target device?
Yes, as long as both devices have an internet connection, you can remotely manage and monitor website blocking with Spapp Monitoring from anywhere in the world.
Can I review a list of all websites that have been accessed on the target device with Spapp Monitoring?
Yes, you can view a detailed log of all visited websites through your Spapp Monitoring account dashboard.
Can I use Spapp Monitoring to block websites on my own personal device?
Yes, you can use Spapp Monitoring to block websites on your own device or any other device that you have access to and permission from the owner.
My child is using different web browsers on their device. Will Spapp Monitoring still be able to block websites?
Yes, Spapp Monitoring will block websites on any web browser used on the target device, as long as the app is installed and activated.
Can I customize how long a website is blocked for with Spapp Monitoring?
Yes, you can specify the length of time for which a website should be blocked using Spapp Monitoring's scheduling feature.
Can I schedule when certain websites are blocked with Spapp Monitoring?
Yes, you can set specific times for when certain websites should be blocked using Spapp Monitoring's scheduling feature.
Will the blocked websites still appear on the target device's web browser?
No, once a website is blocked with Spapp Monitoring, it will not be accessible on the target device's web browser.