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Spapp Monitoring version 6 FAQ

Below you can find a list with the most common questions and answers related to Spapp Monitoring version 6.


What do I need to do in order to record phone conversations?


In order to record phone conversations you need to have Spapp Monitoring version 6 installed on the phone you are tracking AND a paid subscription that includes the call recording feature.

You can download the latest version from here.

Important note: Please uninstall any previous Spapp Monitoring versions you might have on the phone, before installing Spapp Monitoring v6.


Where can I find the audio recordings?


You can find all the phone call recordings in the Phone logs section of your account, on the Spapp Monitoring website. In order to download an audio recording, click on the Download Recording link displayed next to the phone call that you would like to listen.


I've downloaded an audio recording, but I can't open it!


Audio recordings can be opened with applications like Media Player Classic and VLC. Both of them can be downloaded and installed, free of charge.


I've downloaded an audio recording but I can barely hear anything. How can I enhance the volume?


You can enhance the volume from the application that you've used for opening the audio file. If you are using Media Player Classic, go to View > Options > Audio Switcher> Enable Built in audio switcher. Set Enable Normalize to 600%, and the Regain Volume Boost to maximum. Restart Media Player Classic in order to apply the changes.


The phone that I'm tracking didn't record any phone calls!


First of all, please make sure you have Spapp Monitoring at least version 6 installed on the phone you are tracking.

If you still can't get the tracked phone to send audio recordings to the server, then the device itself might not be compatible with this feature. We've tested our application on several phone models that run the Android Operating System, but we can't guarantee that it will work on every device that is available worldwide.

By default, the application will try to record the entire phone conversation (microphone and headset/headphone). If the phone you are tracking can't record the first phone conversation (due to hardware limitations), the application will automatically change the audio source from voice call to microphone. From now on, the application will only record the microphone of the tracked phone, for all the phone calls that are made and received on the phone you are tracking.

You can also manually set the audio source to voice call or microphone from your account on our website.


The voice from my Bluetooth headset is not recorded!


Certain Bluetooth headsets have this limitation due to the lack of audio drivers made by phone manufacturer.


The voice from the headset is louder than the voice from microphone. Is this normal?


There may be some variations between the voice volume from the headset and the voice volume from the microphone. You can adjust this by lowering the headset volume.


How can I set the app to send the audio recordings to the server via Wi-Fi only?


You can lower Internet usage costs by using only Wi-Fi for sending audio recordings to the server. To do this, log in your account at https://www.spappmonitoring.com, go to Account (left menu) , click on Phone settings and set Use only wifi to transfer audio files to Yes.


Are there any notifications on the tracked phone while the phone call is being recorded?


No, there are no messages, sounds (beeps), or notifications displayed on the tracked phone, while the phone calls are being recorded.


How many phone calls can I record? Are there any limitations?


You can record as many phone calls you would like (regardless of their duration), as there are no software limitations.


I don't have a paid subscription, but I would like to get one that allows me to record phone calls.


In order to take advantage of the call recording feature please make sure you select Include call recording when buying your phone subscription from the Make Payment section of our website.


I already have a paid subscription. Will I be able to record phone calls?


If you already have a paid subscription, you will need to upgrade your account to include the call recording feature. To do this, log in your account on the Spapp Monitoring website, click on Make Payment (from the left menu) and then click the Upgrade button next to the phone subscription you would like to upgrade.


Why did you update the Terms of Service?


We've updated our Terms of Service, to include the following chapter that regulates the recording of phone calls.


Recording of Phone Calls

You can record phone calls as long as you comply with the applicable laws in your country. In many countries it is legal to monitor the phones of children in the process of parental control. With such application you have the opportunity to use an additional safety option in case you have problems with your children. If you want to monitor your employees or your spouse you have the obligation to inform them that their activities are being recorded or monitored.


The US federal law allows recording of phone calls with the consent of at least one party to the call. In this case if our software is installed on your own phone you can select from our website to record only the microphone without headset/speaker. However there are several states (Pennsylvania, Nevada, California, Massachusetts, Connecticut, Florida, Illinois, Michigan, Montana, New Hampshire, Maryland, Washington) that require the consent of all parties to the conversation.


It is your responsibility to comply with all applicable laws before installing our software. You must inform all persons aged over 18 years to the fact that they are being monitored.